Emergency Service Toll Collector - Pinellas Bayway Bridge/ Skyway Bridge

Overview

Date Posted:
4/8/2021
Requisition Number:
12498
City:
Saint Petersburg
State:
FL
Category:
Toll Operations
Pay Rate:
11.35 - 12.35

Description

 

 

The Emergency Service Toll Collector position is responsible for accurately classifying vehicles, collecting tolls and providing change to motorists traveling through a toll lane. This position is essentially in an outdoor work environment, subject to weather conditions. Crossing traffic lanes safely requires good mobility, vision and hearing to be alert to traffic conditions. Peak traffic conditions require a high volume of transactions to be processed under demanding conditions. This work impacts the traveling public and as such requires courtesy, efficiency, and professionalism at all times.

 

**This is a Full-Time position. After a 90-day probationary period, employees will be eligible to enroll in Medical/Dental/Vision/401K benefits, and they will begin to accrue sick and vacation time based on hours worked.

 

•Tier 1: Full Time (Emergency Service Collector – ESC) in which employees are guaranteed 32 paid hours per week. They must be available for one shift over six days a week and will be entitled to a wage premium. ESCs who decline more than an allowable number of shifts per month will be removed from the program. They will earn $1.00 above the payrate.

•Tier 2: Full Time (Emergency Service Collector – ESC) in which employees are guaranteed 32 paid hours per week. They must be available for two shifts over six days a week. ESCs who decline more than an allowable number of shifts per month will be removed from the program. They will earn $2.00 above the payrate.

 

Job Responsibilities:

The employee must be available across 6 days per week. Employee availability cannot be altered after hire for any reason. The one day off or not on-call will be scheduled Monday-Thursday and could be adjusted as needed.

•Employee will be required to accept every shift offered regardless of lead time provided, the ESC has less than 40 hours in that particular week.

•ESC employees may be required to travel outside of their normal work area and may be compensated for mileage if appropriate.

•ESC employees will be considered FT with benefits.

•The ESC will be managed to a strict policy of shift refusals:

  • Employee cannot refuse more than (3) shifts in a rolling 30-day period or the employee will lose their position as an ESC and will forfeit the $1.00 - $2.00 per hour premium.

•If an employee loses their position as an ESC, he/she will revert back to a floater position which is considered part time, benefits will be lost.

•Employee will be guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours.

•Employee has the right to decline shifts after 40 hours of work per week without consequence. However, cannot decline more than (3) shifts during a 30-day period.

•Individuals in this program will be the first choice for overtime if required.

Employee must return phone calls for shifts requirements within one hour of the initial call to the employee.

  • ESCs are responsible for alerting Faneuil with any change to contact information immediately.
  • ESCs must keep an active phone available so they can be contacted at all times.
  • ESCs must be willing to take calls 24hrs per day, 7 days per week.
  • It will be the employee’s responsibility to keep in touch with the service center hourly if the employee is not in possession of a phone.

Minimum Requirements

 

 

Minimum Requirements:

•High school diploma or GED.

•Required to possess and maintain a current/valid Florida Driver’s License.

•Successfully pass English, Math, and Cash Calculations tests.

•Availability to work weekend hours based on business needs.

•Ability to handle high traffic volume quickly and efficiently.

•Ability to safely walk across toll lanes and climb/descend stairs while carrying up to 30 pounds.

•Ability to walk long distances.

•Ability to determine vehicle classification by visual inspection.

•Proficiently operate the Department’s toll collection equipment according to procedure.

•Accurately classify vehicles and collect proper toll amounts from motorists traveling through a toll lane.

•Accurately make change for various U.S. bill denominations in a timely manner, issue receipts to motorist and write insufficient fund slips.

•Accurately complete operational reports reflecting toll lane activity. At end of the shift, balance cash and prepare accurate cash deposits on monies collected and tickets received.

•Ability to determine correct tolls based on a numerical table provided.

•Ability to deal with the public in a tactful and courteous manner.

•Ability to communicate effectively in English both verbally and in writing.

•Ability to express ideas and concepts clearly.

•Interpersonal communication skills.

•Cash handling experience on a computerized system.

 

***Final candidates for this position will need to successfully complete drug screening and a background investigation, which may include a criminal and credit check along with DMV.