Engagement Representative


Requisition Number:
Date Posted:
Job Code:
Association Office
4717 S 19th St Ste 201



Starting Wage: $13.69+ per hour, depending on qualifications
Hours:  Part Time, up to 25 hours per week



Ignite your Passion, Live the Y Cause

Would you like to provide excellent customer service to members and guests who call the YMCA? As the engagement representative, you will engage members and guests, in a branch and over the phone, in order to respond to needs and promote information on membership and programs. Your time will be spent interacting with members in one of our YMCA branches as well as answering phones in our Association Office Engagement Center.

In this position you will be able to use your skills to:

  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs.
  • Demonstrate full competency with the Daxko membership system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments.
  • Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed.
  • Schedule space reservations, provide rental equipment and sell YMCA merchandise. Maintain an accurate inventory and record of daily transactions.
  • Understand financial assistance process and accurately help to identify eligibility.
  • Provide a highly satisfying member experience and engage members in programs.


At the Y, we strive to draw the most talented leaders to make an impact each day in Pierce and Kitsap Counties and to champion diversity and inclusion in all aspects of work. We invite individuals who are motivated servant leaders to apply to be an active, inspiring part of the team.

As a full time employee, you will receive a medical/dental/vision benefits package, retirement savings plan, Employee Assistance Plan (EAP), life and long term disability benefits, Paid Time Off (PTO), Extended Leave Plan (ELP), and a family membership to the YMCA of Pierce and Kitsap Counties.

Minimum Requirements


Are you a good fit?

  • I have at least two years of experience in customer service, public relations, and organization.
  • I have excellent written and oral skills.
  • I have a positive attitude and previous experience with diverse populations.
  • I have working knowledge of computers, office equipment, and cash handling.