Retail Manager – Hollywood Bowl

Overview

Date Posted:
4/16/2021
Job Code:
MgrRet
Location:
The Bowl Store
Address:
2301 North Highland Ave
City:
Los Angeles
State:
CA
Country:
United States of America

Description

 

The Retail Manager, Hollywood Bowl, reporting to the Director, Retail Services, is responsible for a range of day-today retail functions including retail operations, customer service, staff management, inventory control and retail merchandising at the iconic music venue.

Position Elements:

Store Operations and Management:

  • Full range of management responsibilities including organizing and directing work of staff, recruitment, training and performance feedback
  • Operates stores to ensure compliance with LA Phil standards, policies and procedures including opening/closing duties and ecommerce fulfillment
  • Assists on sales floor and serves as a role model for selling behavior and customer service.
  • Maintains store appearance and product presentations
  • Serves as Manager on Duty for customer service matters, responds and resolves issues to customer’s satisfaction.
  • Develops thorough knowledge of point of sale software and hardware. Ensures timely resolution of point of sale technical issues.
  • Receives incoming shipments, reconciles mis-shipments, damaged goods and returns to vendor
  • Completes accurate inter-store transfers between locations
  • Ensures the retail team is fully versed about all LA Phil programs and the relevant supporting products
  • Other duties as assigned

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Minimum Requirements

 
  • Part time, average 29 hours per week, flexible schedule, regularly work evenings, weekends, and holidays as scheduled
  • A minimum of 3 years’ experience and proven success managing in a fast-paced retail environment
  • Nature of the work requires physical activity. Ability to bend, stretch, stoop, stand, lift up to 35 lbs, pull weighted carts and walk (including stairs and hilly terrain) for up to the entire shift outside in summer temperatures
  • Strong visual communication skills in a retail environment
  • Demonstrated ability to meet deadlines, to multi-task and thrive in a retail environment
  • Must be able to work collaboratively across teams and follow through on projects
  • Strong verbal communication skills
  • Required travel between the Hollywood Bowl and the Walt Disney Concert Hall
  • Proficient in POS inventory control systems, Microsoft Office, Word, and Excel, some ecommerce experience a plus
  • Knowledge and passion for music and LA Phil programming is a plus
  • Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and within interactions with the surrounding community is a must
  • Secondary language fluency preferred

 

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.