Housing Management Specialist II/III - Resident Services (DOE) (Anchorage) Job #21-6225


Date Posted:
Job Code:
Alaska Housing Finance Corporation
United States of America




Corporate Values:  Integrity, Respectful, Leadership, Sustainable


Position Summary:  This job class series covers a range of diverse duties. This specific position is responsible for performing a combination of grant contract administration and coordination of resident services activities including outreach, information collection and referral services, and technical assistance on behalf of participants in AHFC’s housing assistance programs.                                      





The incumbent of this position serves as the contract administrator for AHFC’s service coordination, youth enrichment programs, scholarship programs, and manages the Home Ownership Program. Coordinates initiatives and activities to promote self-sufficiency, personal independence and leadership opportunities for housing assistance recipients. Performs a variety of assignments related to the application and administration of federal grant(s) and the administration of contracts, including but not limited to: drafting and modifying memorandum of agreements, establishing budget authorizations for grants, reviewing billings, initiating payment requests, tracking financial status of grants, monitoring and close-out.


SUPERVISION RECEIVED AND EXERCISED:  Non-exempt, non-supervisory position.


Examples of Duties

  • Contract and budget administration related to senior service coordination and youth activities programs.  Responsible for training, development and oversite of vendors to insure program objectives are met; timely review and processing of vendor reports, invoices and payments; developing bid specifications and coordinating contracts with Administrative Services to insure smooth transitions between contracts; maintenance of grant and program files; development, completion and submission of reports to AHFC and HUD.
  • Overall administration of AHFC’s youth summer scholarship and adult scholarship programs. Responsible for program promotion with assisted housing participants; developing relationships with vendors; program applicant and vendor payment processing; coordinating adult scholarship review committee.
  • Assist with the organization and recognition of resident councils. Provide technical assistance related to council recognition by AHFC, leadership skill development for board and council members and development of meeting agendas, minutes and critical record-keeping.
  • Assist with organization of Resident Advisory Board meetings, resident informational meetings, public hearings, and annual staff training.
  • Develop and prepare newsletters and correspondence to participants, staff and social service partners.
  • Provide information and referrals to support participant participation.
  • Support development and use of ETO software program to insure information gathering and reporting is consistent with service coordination program objectives and HUD reporting requirements.
  • Perform reporting and coordination of information between participants and mortgage lenders for Housing Choice Voucher Home Ownership program
  • Participate in various community meetings and special projects to support participants in assisted housing programs.
  • Other duties as assigned.


Knowledge, Skills and Abilities

Knowledge of

  • Thorough knowledge of administrative coordination and practices including, outcome/goal setting, implementation evaluation, and supervision of contractors.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Working knowledge of self-sufficiency needs of low-income families, the available local social service system, and case management/care coordination best practices.
  • Grants and contracts application and management process; laws and regulations affecting specific federal and state grant programs which guide financial conventions of grants and contracts.
  • Knowledge and experience in utilizing generally accepted accounting theories, principles, methods, practices and terminology; monitoring techniques and methods used in finding errors in accounting work; understanding of internal controls, and some knowledge of organization and administration of agencies.
  • Knowledge of mortgage lending and servicing procedures and vocabulary, title documents, recording processes, mathematical calculations as pertains to mortgages including principles of accounting, transactions and financial controls regarding insurance.
  • Knowledge of adult senior and disabled programs, agencies, and principals of Service Coordination (HUD definition).


Skills and Abilities: 

  • Ability to negotiate and monitor contract agreements; analyze financial records to ascertain facts: analyze data and operations in terms of management controls, systems and procedures, to assess them critically; make recommendations for changes; review complex areas and present information gained from others in a clear simple format.
  • Ability to use reference materials, manuals, and guides related to the work.
  • Competency in common software systems: MS Windows, Outlook, Word, Excel, PowerPoint.
  • Effective oral and written communication techniques. Communication skills, especially among people from diverse socio-economic backgrounds (must be sensitive to cultural diversity.)
  • Ability to locate, coordinate and channel community resources to support families.
  • Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the assigned program areas.
  • Interpret, apply, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
  • Establish and maintain a variety of filing, record-keeping, and tracking systems.
  • Ability to identify discrepancies or inaccuracies in data and make corrections; monitor and maintain detailed suggestions for efficiency.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Ability to establish and maintain effective and favorable relationships with partners and stakeholder agencies, government officials, private industry officials, professional personnel and others.
  • Work independently with minimum supervision.


Minimum Requirements


Minimum Qualifications:


An Associate's Degree from an accredited college in public administration, business administration, or a closely related field, plus two to four years of increasingly responsible experience in the assisted housing industry, property management, real estate, accounting, grant administration or auditing profession.


Substitution: qualifying work experience may be substituted for educational requirements on a year for year basis at the discretion of the hiring authority.


Combination of education and experience must total a minimum of six years.


Computer experience, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and document preparation. Experience with Yardi Voyager software (or other housing management software) and case management/electronic health records software is preferred.


Must have valid Alaska Driver’s license (or be able to obtain one within five (5) calendar days of beginning employment) and show proof of good driving record, when requested.


This is a level 17/18 (DOE) position with an annual salary of $55,023.36 - $59,220.00 (DOE) (26 pay periods).  Excellent benefits, including medical, dental, vision, and leave package.


All external applicants tentatively selected for this position will be required to submit to urinalysis and breath alcohol testing to screen for illegal drug/alcohol use.


A complete job description and online application may be obtained from the website at https://www.ahfc.us/about-us/jobs/all-job-seekers/A new AHFC application must be submitted for each position (a resume may be attached). 








AHFC provides employment opportunities to low and very-low income persons, in compliance with Section 3 of the HUD Act of 1968. Public Housing Residents are encouraged to apply.