Case Manager


Date Posted:
Job Code:
117 East 118th St.
117 East 118th Street
New York
United States of America



Position Overview

The Income and Benefit Specialist under general direction of the Program Coordinator and the Director of Client Services provides information and coordination of programs employment coaching, referral and assistance to public benefits, transition to work education, assistance with vocational training program enrollment, and support of related client needs. Additionally, the incumbent will provide case management services to clients in Schafer Hall Family Program and may include arranging transportation and/or accompanying of clients to various appointments. The incumbent is expected to work with heads of households as well as their young adult children.



  • Develops an individual employment plan with client and young adult children with input from the care team, other treatment providers and key others. Incorporates information about the person’s culture that is related to work and school. Updates the employment plan as prescribed by funder and grant requirements when there is a change in employment or education status.
  •  Maintains program in contractual compliance by documenting movement of treatment for the client in progress notes and completing reports for funders, and utilizing existing program forms to gather client data.
  • Conducts at least 2 employer contacts a month to learn about businesses and employer needs, to talk about specific clients and young adult children who are looking for work and/or to talk about employer services offered.
  • Supports clients and young adult children making employer contact by applying for jobs, or learning more about jobs available in the community as well as applying for public benefits, within 90 days of program entry.
  • Provides individualized follow-along supports to assist clients and young adult children in maintaining employment. Provides frequent in-person supports during the 6 months of a new job and at least 6 months after working steadily and desired by clients.
  • Provides outreach services as necessary to clients and young adult children when they miss appointments. Uses a variety of methods to discover what is interfering with the person’s employment plan.
  • Participates in meetings, including Consumer Advisory Board, with the Schafer Hall team and communicates individually with team members between meetings in order to coordinate services and generate ideas to help clients achieve their employment goals.
  • Spends at least 10% or more of total scheduled work hours in community.
  • Maintains deadlines, timeframes and other related job functions as discussed by supervisor.
  • Performs the essential functions of the position.
  • Follows agency policies and procedures.
  • Maintains professional and technical knowledge.
  • Understands and comply with agency guidelines in the personnel handbook.
  • Performs other responsibilities and duties as assigned.

Minimum Requirements


Educational Requirements

• Bachelor degree in Rehabilitation Counseling, Psychology, Social Work or a directly related field. Master degree preferred. OR 5 year-experience working in the related field.

• At least 2 years providing case management or related experience with individuals who are homeless, food insecure, have mental illness, substance use and chronic illnesses such as HIV or AIDS.

• Experience in working with young adults.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”).  Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU. 

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.