Outreach Specialist


Date Posted:
Job Code:
1751 Park Ave
1751 Park Avenue
New York
United States of America



Position Overview

The Outreach Engagement Specialist works collaboratively with the medical and behavioral health team with the purpose of making the critical linkages to substance use services for community members. As an advocate for community health the Outreach Worker also works to educate the general public on the services available at Housing Works Community Healthcare, particularly related to substance use, medications for Opioid Use Disorder and harm reduction.

Responsibilities and tasks include a wide range of outreach and escort activities working with mentally ill and chemically dependent who are homeless and in need of securing traditional, permanent housing.

  • Re-engage clients for care, case management and supportive services. Outreach to no shows and complete reminder calls Escort clients to medical/mental health appointments.
  • Register and schedule patient appointments in ECW Participate in weekly staff meetings and monthly grand rounds.
  • Participate in Housing Works advocacy events (minimum 4 per year July-June).
  • Establishes and maintains collaborative working relationship with community resources.
  • Attends and participates in appropriate coalition and other community resource meetings.
  • Participate in street outreach to identify homeless clients and present the health and supportive services of Housing Works Community Healthcare.
  • Participate in bi-weekly supervisory sessions with the Project Coordinator Complete documentation regarding client assessments, consent forms, and demographic and contact information.
  • Submit progress notes as needed to referring program.
  • Complete scanning of medical records into EMR Performs other related duties as required.

Minimum Requirements

  • High School diploma or higher
  • One to two years of previous experience in adult case management.
  • Working knowledge of community resources as they relate to homelessness, HIV/AIDS, mental illness and substance abuse.
  • Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.
  • People with lived experience of being impacted by substance use encouraged to apply
  • People with CRPA training encouraged to apply but not required

Physical Requirements: While performing duties of this job, the employee is regularly required to travel and work at a computer an office environment. Employee is also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, memos, letters, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. Must have the manual dexterity to manually operate and use a computer. Incumbent must be able to drive/commute in all weather and road conditions.

Other Qualifications:

  • Strong writing, reading, listening and speaking communications skills.
  • Able to set and observe appropriate boundaries with clients.
  • Possess well-developed decision making skills and attention to detail with a high level of accuracy
  • Ability to excel in a diverse, collaborative team environment.
  • Possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
  • Able to multi-task and remain calm in demanding and unpredictable situations.
  • Able to maintain a professional, customer service-oriented attitude at all times.
  • Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
  • Able to develop rapport, provide information, and refer with sensitivity to cultural issues.
  • Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
  • Display a high level of initiative, effort and commitment towards completing assignments efficiently.
  • Possess excellent time management skills and the ability to work with minimum supervision.
  • Ability to transport individuals as needed, and travel to various sites and locations daily.
  • Ability to travel as required to perform duties.
  • Ability to speak and write Spanish fluently preferred

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Union Role - CBA Reference 
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”).  Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.