Sales Operations Assistant


Date Posted:
Job Code:
151 South Grand Ave
Los Angeles
United States of America



Provide administrative support for the sales and customer experience operation of the Los Angeles Philharmonic Association, especially supporting the facility at 2630 Cahuenga East.   Tending to the daily departmental needs of the LA Phil sales teams during the winter season at the Walt Disney Concert Hall and summer seasons at the Hollywood Bowl and The Ford.  The position requires working flexible hours, including evenings and weekends, at multiple locations to meet department needs.


Position Elements:

  • General office duties including, but not limited to: placing, receiving, routing phone calls, filing, photocopying, faxing, maintaining files and records, processing department invoices, coordinating department mailings and office supplies, etc.
  • Provide administrative support to Director, Sales & Customer Experience, as well as to Asst. Director, Sales & Customer Engagement and Audience Services Manager as needed.
  • Support Sales Operations team in support of comp distribution and promotions/discount offer/incentive tracking.
  • Act as Operations contact for the 2630 E. Cahuenga building, by coordinating all physical projects with HB Operations staff.  This includes assisting vendor, maintenance and security personnel so that they can complete their projects on site as needed.
  • Assist with logistics for presales, on sales, discounts and promotions for Walt Disney Concert Hall, Hollywood Bowl and The Ford events and miscellaneous events as needed.
  • Liaise with Sales, Marketing and Philanthropy Departments regarding any operational issues arising for Telesales/Telefunding.
  • Accommodate ticket donation requests and confirmations.
  • Maintain confidentiality of sensitive institutional information.
  • Other duties as assigned as business needs dictate.

Minimum Requirements

  • College degree preferred and two years of administrative experience.
  • Computer literate, fluent in full Microsoft Office suite including Outlook, Excel and Word.
  • Experience with database systems an advantage.
  • Able to learn new systems and processes quickly.
  • A desire to work in the arts and general music knowledge helpful.
  • Excellent writing and communication skills.
  • Outstanding organizational skills
  • Excellent customer service skills via phone and in person
  • Must be positive, hardworking, diplomatic and possess strategic planning skills
  • Good team player but also self-motivated, use initiative.
  • Ability to perform under stress while maintaining a courteous and professional attitude toward clients and team members.
  • Available to work flexible hours including evenings and weekends as needed
  • Ability to remain seated at computer for extended periods.
  • Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and within interactions with the surrounding community is a must
  • Secondary language fluency is a plus


COVID Workplace Safety Requirements

This position will require you to interact with employees, patrons, vendors and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the LA Phil.  You agree to comply at all times with the LA Phil’s COVID-19 Prevention Plan, including testing and vaccination requirements.

sider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.