Retail Asset Protection Associate

Job Overview

 

POSITION SUMMARY:

The Asset Protection Greeter role is responsible for greeting all customers as they enter the store, ensuring that customers see the Company’s commitment to provide a safe and secure shopping environment, as well as deterring theft, shoplifting, or other dishonest activities. As the first Company representative that customers see, the Asset Protection Greeter plays a key role in establishing a safe, friendly, and welcoming shopping experience that reflects the values of Ocean State Job Lot. This role is a member of the Asset Protection team, is assigned to a specific retail store or store locations, and works closely with the regional, district, and store leadership teams, associates, and customers.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Maintain a position of visibility at the front of the store by the entrance/exit doors at all times to deter crime or other improper activity;

  • Recognize and greet all customers and acts as an “ambassador” of customer service;

  • Notify Store Leadership and Asset Protection of potential shoplifting concerns or incidents involving robbery, violent crimes, aggressive behavior, workplace violence, vandalism, fires,  soliciting, or loitering;

  • Maintain a safe, clean, organized, and welcoming store entrance environment;

  • Check CCTV and burglar alarm systems daily to ensure they function properly and conduct safety inspections or audits, as directed by the District AP Manager;

  • Perform bag checks on all associates as they depart the store at the front door; and

  • Direct customers arriving at the store seeking a refund to the Customer Service counter.  

Requirements

 

EDUCATION & EXPERIENCE REQUIREMENTS:

  • Must be 18 years or older;

  • High school diploma or equivalent required;

  • 1-3 years experience within Asset Protection/Loss Prevention/Law Enforcement field preferred;

  • Some proficiency in Gmail and Google  Docs preferred;

  • Ability to work nights and weekends;

  • Must satisfactorily pass the requirements of a background check and drug test; and

  • Must have professional working proficiency of the English language (written and verbal) as well as adequate math and reading skills. Bilingual (Spanish) preferred.

ATTRIBUTES:

  • Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect. You effectively communicate in written and verbal reports that clearly and accurately depict the events pertaining to shoplifting incidents.

  • Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company and client. 

  • Strong interpersonal skills, conflict resolution skills, and problem-solving skills.

  • Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. 

  • Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.

  • Passionate: You must be passionate about safety, security and customer service; we love seeing hunger and ambition.

 

WORK ENVIRONMENT:

  • Duties are performed within a store or stores in a designated market. The market may change according to Company size and need.

  • Individuals must have the ability to move around the sales floor in a retail environment for an extended period of time.

  • Conditions for performing job functions will change, depending on the constraints of each store location, as well as internal and external environmental conditions. Some work in a climate controlled environment with minimal safety/health hazard potential. Some sedentary and frequent near vision use for reading and computer use.

  • Reasonable accommodations may be made to enable individuals with disabilities to
    perform essential functions.

     

This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position.  Leadership has the right to revise this job description at any time.  The job description is not a contract, either express or implied.  You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.