Patron Access Assistance Service


Date Posted:
Job Code:
HB Operations
2301 North Highland Ave
Los Angeles
United States of America



The PAAS, reporting to the PAAS Supervisor, provides cart service and wheelchair pushes to patrons who require assistance at the Hollywood Bowl and Ford Theatre.


Position Elements:

  • Aid patrons with disabilities during ingress and egress navigating the facility
  • Help transport patrons who require the service of an electric cart
  • Push patrons in wheelchairs up and down hilly terrain
  • Ensure the safety of patrons and passengers while operating carts and pushing wheelchairs
  • Manage and direct traffic program in Lot B drop off area while wearing a reflective vest
  • Assist in emergency medical transport at direction of medical personnel
  • Wear personal protective equipment at all times during medical transport; may encounter bio fluids during the process
  • Adhere to all safety rules and procedures
  • General duties as assigned by supervisor
  • Keep accurate time records and abide by the meal and rest period policy
  • Assist other departments when necessary and as directed by a supervisor
  • Respond to a wide range of customer service issues with sensitivity and care

Minimum Requirements

  • Must be 18 years or older
  • Existing knowledge of or the ability to quickly learn the following:
  • Layout of the Bowl and Ford
  • Event times and program information
  • Proper electric cart and wheelchair procedures and safety rules
  • Proper documentation of ridership
  • Continued awareness of proximity and pedestrians
  • Evacuation/Emergency procedures
  • Ability to:
  • Work outside
  • Push patrons in wheelchairs up and down hilly terrain
  • Bend, stand, and walk (including hilly terrain and stairs) for up to the duration of entire work shift
  • Lift and carry up to 30 pounds
  • Communicate across departments
  • For Cart Operators:
  • Current Driver’s License
  • 2-3 years of driving experience
  • Proper training of cart operation
  • Dedication and commitment to engage in and promote diversity, equity, and inclusion within the staff, vendors, and within interactions with the surrounding community is a must
  • Secondary language fluency is a plus


COVID Workplace Safety Requirements

This position will require you to interact with employees, patrons, vendors and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the LA Phil.  You agree to comply at all times with the LA Phil’s COVID-19 Prevention Plan, including testing and vaccination requirements.


The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

The only way to apply for an LA Phil position online is through this portal. If you receive a link or request to apply outside of this portal, please disregard it and contact The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.