Referral Specialist


Date Posted:
Job Code:
301 W 37th St 4 Floor
301 West 37th Street, 4th Fl
New York
United States of America



It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.

It is an essential job requirement to be fully vaccinated against COVID-19 for this role.  If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 13 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

| Housing Works
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range : $16hr-$17hr Commensurate with experience

The Referral Specialist is responsible for coordinating and completing referrals ordered by health center providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments, tracking referrals, and collecting consult reports from external specialists.


  • Coordinate all aspects of referrals ordered by health center providers on behalf of patients.
  • Ensure client is PCP aligned before working on the referral.
  • Enter appropriate structured data fields are populated in referral tracking module in electronic medical record.
  • Maintain communication with the provider and patient regarding the most appropriate specialist to refer to in each case.
  • Track referral appointment outcome in the medical record and bring to the attention of the ordering provider.
  • Assign patient to securing own appointment based on patient ability and need for support.
  • Secure insurance authorization as needed.
  • Obtain consult reports from specialty provider and log in medical record.
  • Maintain specialty provider list on shared drive including payor sources they accept.
  • Daily huddle participation, including updates on status of referrals for clients being seen on today’s visits.
  • Other duties assigned. Adherence to Housing Works Core Values All-In, Stronger Together, Membership, High Performance.

Minimum Requirements

  • High school diploma or equivalent.
  • One year of experience in a medical related field preferred.
  • Interest in and ability to work with culturally diverse populations.
  • Skilled in interpersonal relationships with a culturally diverse population.
  • Strong attention to detail and organization.
  • Ability to prioritize multiple demands at once.
  • Experienced with Microsoft Office (Word, Excel), Outlook, and the Internet.
  • Must possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
  • Must be willing to participate in advocacy events.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.