Deputy Director-Maintenance

Overview

Date Posted:
5/9/2022
Job Code:
061101A01ND-DDM
Location:
Operations
Address:
1133 N. Capitol Street, N.E.
City:
Washington
State:
DC
Country:
United States of America
Hourly Minimum:
56.33
Hourly Maximum:
72.6
Category:
Property Management

Description

 

SUMMARY

This position supports the Senior Vice-President for Property Management Operations of the District of Columbia Housing Authority (“DCHA” or “Authority”) by providing day-to-day oversight of grounds, physical plant/utility operations; routine and emergency work orders; unit turns/make readies; other facility operations for all 43 properties under the DCHA portfolio throughout the DC jurisdiction.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties, and/or skills required.  Other duties may be assigned.

  • Participates with the Senior Vice-President Property Management Operations in developing and executing program plans, strategies, and goals to transform the Office of Property Management Operations into a performance-based organization that delivers effective and efficient program activities and services premised on outstanding customer care;
  • Assists the Senior-Vice President Property Management Operations in the supervision of the Chief of Facilities, Director of Mechanical Operations, Manager, Facilities Maintenance and Warehouse Distribution Manager.
  • Assists in the development of policies, procedures and short- and long-term planning; manages designated programs, services and initiatives; analyzes and evaluates the effectiveness of program operations, services, activities and modernization efforts; and ensures accountability for the achievement of established goals and objectives in compliance with governing laws, regulations, policies and directives; 
  • Works closely with the Deputy Director of Property Management Operations and Area Managers to align  the operation and maintenance of assigned property/properties with with overall Authority quality, occupancy, cost, and revenue goals; ensures that assigned property/properties is/are maintained in decent, safe, and sanitary condition at all times; organizes assigned work; develops effective work methods that comply with Authority expectations; and partners with internal and external resources to maintain high levels of property performance and standards;
  • Works closely with the Data Management Officer to ensure that unit and resident data are maintained accurately and up-to-date, and appropriately to the proper department of the U.S. Department of Housing and Urban Development’s (HUD’s) databases;
  • Directly supervises staff to ensure that Agency standards are being met; and that maintenance staff performance are carried out in accordance with DCHA policies and applicable laws; including interviewing, hiring, and training employees; planning, assigning, and directing work; approving and disapproving leave; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems;
  • Interprets program standards, procedures and regulations necessary for the effective operation of programs; manages the budget for all area programs; recommends modifications to satisfy changing program requirements and staff adjustments;
  • Participates in the development of the annual budget submission for the Office of Property Management Operations; ensures that the area of responsibility operates within established budget; advises the Senior Vice-President Property Management Operations on relevant budget, policy, program and procedural issues and on the status of all phases of area programs;
  • Supports the Senior Vice-President Property Management Operations as needed; attends various public/business meetings with and/or on behalf of the Senior Vice-President Property Management Operations; follows up as appropriate; acts on  behalf of the Senior Vice-President Property Management Operations as directed;
  • Reviews staff communications to assure operational program coordination; promotes an understanding of the Authority’s mission, objectives, policies and procedures;
  • Conducts research and analysis of operational activities for efficiency, effectiveness and compliance with overall policies and procedures and all applicable regulations; monitors subordinates’ compliance with DCHA regulations, procedures, and effective management practices;
  • Ensures that operating procedures are documented and updated/revised as needed;
  • Develops data needed in resolving program and operational issues; identifies problem areas; makes critical analyses; recommends actions to improve programs;
  • Investigates and responds to concerns and complaints of residents and DCHA staff;
  • Accomplishes special assignments at the request of the Senior Vice-President Property Management Operations;
  • Prepares reports and correspondence as required; provides timely information to the Senior Vice-President  Property Management Operations with regard to work pending and the rate of progress on major assignments;
  • Performs other related duties as assigned.

 

Minimum Requirements

 

Education and/or Experience

Bachelor’s Degree in related field.  Ten years of experience in Maintenance management in a Public Housing or commercial property management operation of 1,000 or more residential units responsible for maintenance and mechanical operations  or an equivalent combination of education and experience. Demonstrated ability leading, managing and coaching subordinate employees and direct reports.  Demonstrated experience counseling and advising management teams on leadership directives.  Incumbents must display superior customer service orientation, self-initiative, and the ability to take charge and drive initiatives through to completion. Excellent project management skills are a must.

The District of Columbia Housing Authority values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for a position, you must be fully vaccinated against COVID-19. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to the HR representative you have been connecting with. All new employees must provide proof of vaccination before starting work with the District of Columbia Housing Authority.