Clerical Assistant


Date Posted:
Job Code:
Dept Enterprise
United States of America
Hourly Minimum:
Hourly Maximum:
Public Safety




The primary purpose of this position is to perform clerical assistance work in support of the administration and program operations of the Office.

Essential Duties and Responsibilities

  • Receives incoming calls, determines the identity of the caller and the nature of the caller’s business. In situations in which the call must be  referred, the incumbent utilizes judgment to determine which can be handled personally, which must be directed to the supervisor, and which can be referred elsewhere;
  • Performs as time and attendance person for the Office of Public Safety; enters accurate information onto Authority’s time sheets; ensures accurate calculations of time and maintains leave balances; ensures that all time sheets are submitted with necessary documentation for leave, hours worked and overtime;
  • On own initiative, informs staff members of developments in commitments made for the organization and channels such information to supervisor;
  • Reviews replies to correspondence and action documents before forwarding to supervisor to determine compliance with established procedures and with supervisor’s view; and calls to the attention of supervisor any conflict between subordinate organizations as reflected in the file or any departure from supervisor’s policies or views unless incumbent is able to resolve the problem with subordinate officials;
  • Assembles information from files and documents in the office on the basis of very general instructions;
  • Responds to public inquiries with general information and assistance regarding the Authority;
  • Suggests changes in forms and procedures and/or devises new forms to facilitate and expedite work;
  • Maintains records for bar notices, police officer court ordered subpoenas and other similar functions deemed necessary by the Director of the Office of Public Safety;
  • Performs other related duties as assigned.

Minimum Requirements



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Competencies

  • General knowledge of the policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned organizational entity in the DCHA
  • Extensive knowledge of grammar, spelling and punctuation, sufficient to draft non-technical correspondence and to correct obvious errors in typed reports, memoranda, and correspondence, etc.
  • Extensive knowledge of filing systems sufficient to organize and maintain records and files of the office
  • Skill in operating office equipment
  • Knowledge of and ability to apply correspondence rules
  • Ability to communicate both orally and in writing

Education and/or Experience

High School diploma or GED from an accredited institution of learning and a minimum of three years’ experience in clerical work or other related area(s) of experience; or other equivalent combination of education and/or experience which meet the minimum qualifications requirement..

The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history. 

This position has been designated by the department to require a drug and alcohol screening and background check.  Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment.

Technical Skills

To perform this job successfully, an individual must have working knowledge of the use of personal computers and various software packages such as Microsoft Word and, Outlook; and must be able to learn other computer software programs as required by assigned tasks.

The District of Columbia Housing Authority values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for a position, you must be fully vaccinated against COVID-19. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to the HR representative you have been connecting with. All new employees must provide proof of vaccination before starting work with the District of Columbia Housing Authority.