Assistant Manager


Date Posted:
Job Code:
48 49 35th St PDC
48-25 33rd Street
Long Island City
United States of America



It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 13 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit
| Housing Works
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU


The Assistant manager eShop is responsible for supporting the manager with measurable productivity and growth of the Housing Works online business and brand. With experience in both online retail and resale this candidate should possess merchandising and photography skills while continuing to grow expertise in SEO (search engine optimization) and digital marketing. Always curious for new ways to engage the customer, the Assistant Manager of eShop will work cooperatively with the In-kind Donations, PDC and Mar-keting Departments to grow our online presence while surpassing monthly sales targets that contribute directly to Housing Works financial plan.

Compensation Range : 18/hr – 20/hr Commensurate with experience


• Uphold a brand image that appeals to customers and articulates our most important differentiators and product benefits by creating stand-ards that enhance and solidify our aesthetic and provide an omni-channel experiences

• Oversee eShop Coordinator and any temporary/intern position

• Oversee marketing and advertising activities to ensure consistency with product line strategy

• Monitor and research trends to identify key issues and opportunities

• Participate in marketing meetings geared to develop the online shopping experience and increase revenue

• Examine sales-related metrics to inform restocks • Manage storage and processing space

• Stay in compliance with systems that best support incoming product flow and shipping

• Record and report on daily, weekly and monthly sales data as needed



• Reviewing the security of checkout pages and payment procedures

• Scheduling and communicating site maintenance, as needed

• Adhere to the fulfillment schedule

• Continue the development of pricing strategies


Other functions that may be required with this position include:

• Participate in marketing and sales related meetings

• Work closely with Processing Manager and warehouse team

• Track supply inventory and orders

• Daily email and verbal business updates

Minimum Requirements


College degree preferred or at least 2 years minimum experience in the e-commerce field

More Qualifications/ Requirements

• Extensive knowledge of the internet resale industry

• Visual display experience, creative visual merchandising skills

• Ability to train and motivate volunteers and trainees

• Strong organizational and follow up skills, manages time wisely

• Photography experience and computer proficiency required, ability to take, upload and edit clear photographs

• Flexibility in schedule-weekends, holidays and some over time may be re-quired.

The following additional competencies are viewed as important to success in this position:

• Self-starting, self-motivating mindset, ability to work independently with little supervision

• Excellent communication skills (both verbal and written)

• Excellent customer service skills, both internal and external

• Awareness of Housing Works mission and the ability to participate in advocacy efforts that support it


Essential Physical Demands/Working Conditions : 

· Flexibility in schedule; weekends and holidays are required; may be required to work over 40 hours a week as necessary with prior approval from Director of Processing, Moving and Salvage or VP of Thrift Retail

· Non-exempt employees are paid overtime at the rate of 1.5 times their hourly rate for all hours worked in excess of 40 in a given workweek. It is required that prior to working overtime, all non-exempt employees must have written authorization from the Director of Processing, Moving and Salvage or VP of Thrift Retail

· Frequently required to stand, walk, kneel, and bend for long periods of time

· Frequently required to lift a minimum of 40 pounds.

· Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large

· Excellent verbal and written communications skills, articulations and in-struction of policy and procedure. Coach staff in accordance with organiza-tional policy and best practices.

· Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-eco-nomic, cultural and religious backgrounds

· Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.