Monitoring Technician


Date Posted:
Job Code:
Community Corrections
201 W Superior St
Fort Wayne
Community Corrections
Base Pay:
Closing Date:
Open until filled


This position is offered a comprehensive and competitive benefits package, which includes:

  • Medical, dental, vision and more
  • Generous paid time off and holidays
  • Retirement plan with up to 5% matching

This position is full time, non-exempt, classified and covered under The Board of Commissioners of the County of Allen Employee Handbook.

40 hours per week with varying shifts and hours; some on-call duty; nights and weekends. Overtime as required.

Under the direction of the Communications Section Chief, the Monitoring Technician is responsible for answering incoming offender phone calls, documenting necessary information, proving instructions, installing electronic monitoring equipment, evaluating and responding to electronic monitoring alerts for approximately 500 serious and violent offenders sentenced to Home Detention/Electronic Monitoring and/or Residential Services, and performing other data entry duties.


  • Answers multiple offender phone lines and is responsible for monitoring the activities for approximately 500 offenders documenting the offender’s whereabouts and answers any questions offenders might have on a daily basis.
  • Serves as the Allen County Community Corrections (ACCC) contact for offenders, employees, officers, law enforcement agencies or others that might need to contact ACCC with information or questions regarding Home Detention and properly documents contact.
  • Enters offender intake data into the electronic monitoring database, case management software and local law enforcement database (Spillman) and accurately updates the offender’s information in all other required databases.
  • Equips offender with ankle transmitter and ensures the equipment is installed and working properly.
  • Provides instruction to offenders regarding the equipment and answers questions.
  • Removes and inspects all equipment upon discharge and ensures all equipment is returned and working properly.
  • Enters schedules weekly into the electronic monitoring database for all offenders and investigates and verifies discrepancies by contacting offenders and/or case managers to update information in the electronic monitoring computer, case management and Spillman systems.
  • Investigates and responds to electronic monitoring alerts received from radio frequency and global positioning systems.
  • Prepares, organizes and distributes paperwork submitted by offenders daily.
  • Assists the Monitoring and Communications Specialists and other divisions with clerical work or special projects as needed.
  • Monitors participants of both Home Detention and Residential Services
  • Performs all other duties as assigned, including overtime as required.


  • High School Diploma or GED required with knowledge of criminal justice processes preferred
  • One year experience answering a multi-line phone and/or working in a call center environment preferred
  • Ability to simultaneously monitor and perform system documentation and data entry on electronic monitoring software system
  • Strong verbal and written communication skills to ensure effective transfer of information and documentation
  • Strong computer skills with the ability to use Microsoft Office and other job related software
  • Proficient in the use of Spillman law enforcement information network system, Supervised Release System Software (SRS), electronic monitoring proprietary software systems and related hardware, Computer Assisted Facility Security System, Mapping Software, electronic monitoring equipment (GPS and RF), video surveillance system and Odyssey/JTAC, preferred
  • Ability to multi-task and answer multi-phone in a fast paced, high stress environment
  • Ability to use a variety of law enforcement equipment and devices
  • Ability to obtain certification in Motivation Interviewing and Interpersonal Communication within one year of employment
  • The agency subscribes to the National Institute of Corrections’ Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategies


The Monitoring Technician has frequent contact with potentially dangerous, violent and abusive program offenders convicted of various misdemeanor and felony offenses on a daily basis.  The Monitoring Technician works in a standard office environment requiring the ability to move around freely with very frequent sitting, some standing and walking, lifting up to 20 pounds, bending, pushing/pulling loads and kneeling.  Very frequent typing, attention to detail and monitoring of equipment is required with frequent detailed inspection and proofreading.


We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.