Date Posted:
Job Code:
Annex Office
301 North Hospital Street
United States of America
Social Work



To perform all of Community Services Block Grant (CSBG); General Energy Assistance Program, Case Management, Youth Leadership Program; and Low-Income Home Energy Assistance Programs (LIHEAP): Direct Assistant-Heating and Cooling; Emergency Crisis Intervention Programs – Heating and Cooling Program activities at an assigned county. 


  1. Answer customer’s questions concerning program services.
  2. Set your own schedule of appointments with clients. Learn all program information as it relates to appropriate bill calculations and determining what programs and/or services are most beneficial to the customer. 
  3. Interview and assess all customers’ information to determine income and program eligibility for LIHEAP programs based on criteria set forth by the funding source. Case Manager may be held personally responsible for failure to follow criteria set forth by funding source, as determined by the Program Director and Chief Executive Officer.
  4. Solicit all proper documentations from customers as outlined by the funding sources to be included in the customer’s files (application, client profile, award, etc.) as well as imputing the information into the DBA FACSPro System.
  5. Maintain daily logs to ensure that program funds are in balance with the DBA FACSPro System.
  6. Make referrals to other social services providers; help the customer make contact with appropriate services, follow-up, etc.
  7. Conduct home visits for homebound and/or wheelchair bound customers if needed, to ensure goals and objectives of the program are being met.
  8. Represent the agency within the community, attend meetings, speak at functions, etc., to communicate the CSBG’s purpose and progress, and to be an advocate for clients and programs.
  9. Perform administrative duties and keep accurate documentation of all services provided to clients.  Prepare reports as requested.
  10. Act as advocate between the client and the vendors. Follow up with the vendors to ensure that the process is completed.
  11. Participate in the Agency’s internal monitoring of files and systems.
  12. Participate in the annual compilation of information for the tri-annual Community Needs Assessment.
  13. Participate in trainings provided by the agency, OEO, the South Carolina State Association, and/or other entities for personal and professional development.
  14. Attend scheduled staff and/or zoom meetings.
  15. Perform other job-related duties as required.


Minimum Requirements


BS/BA Degree in Sociology, Psychology, Social Work, or related field, or a combination of education and experience commensurate with the job description. Minimum 3-5 years experience in a human service environment working with low-income individuals. Valid South Carolina Driver’s License.

The mission of GLEAMNS Human Resources Commission, Incorporated, a community-based organization, is to work in partnership with our community to deliver quality services, assistance, and opportunities to eligible customers with emphasis placed on education, employment, and developing self-sufficiency.