CSBG OFFICE ASSISTANT/INTAKE SPECIALIST-LAURENS

Overview

Date Posted:
8/5/2022
Job Code:
SECRETARY_I
Location:
Laurens CSBG LIHEAP Office
Address:
221-A West Laurens Street
City:
Laurens
State:
SC
Country:
United States of America
Category:
Administrative and Support

Description

 

The Office Assistant provides clerical and reception support for the Low-Income Home Energy Assistance Programs (LIHEAP) Department and staff, including answering telephones, greeting customers and visitors, making appointments and referrals, typing and filing. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

  1. Greet and refers customers and visitors.
  2. Keeps a daily log of visitors.
  3. Answer telephone, makes copies, sends faxes, takes messages and direct incoming calls appropriately.
  4. Types and/or reproduces reports, forms, notices, correspondence and other materials as generated by staff.  Proofreads all work for accuracy and neatness.
  5. Responsible for intake and screening of customer traffic.
  6. Makes referrals of services to partner agencies.
  7. Participates in initial eligibility screening for program participation.  Does utility bill calculations and ensures that clients has or obtains all necessary documents for scheduled appointments.
  8.  If conducting intake, interview and assess applicants for eligibility to programs based on criteria set forth by the funding source. Office Assistant/Intake Specialist  may be  personally, financially responsible for failure to follow criteria set forth by funding source, as determined  by the Program Director and Chief Executive Officer.
  9. Makes follow-up calls to clients when needed.
  10. Assists Case Managers with scheduling appointments.
  11. Participates in the annual compilation of information for the Community Needs Assessment.
  12. Participates in trainings provided by the agency and/or other entities for personal  and professional development.
  13. Attend scheduled staff meetings.  Responsible for taking the minutes during each meeting.
  14. Perform other job-related duties as required.

 

ACCOUNTABILITY

For accuracy and timeliness of work.

SUPERVISORY RESPONSIBILITIES

None

 

 

Minimum Requirements

 

QUALIFICATIONS

AA/AS Degree in Business or General Office or a combination of education and experience commensurate with the job description.

Minimum 3-5 years general office experience.

Knowledge of Microsoft Office software programs.

Valid South Carolina Driver’s License.


The mission of GLEAMNS Human Resources Commission, Incorporated, a community-based organization, is to work in partnership with our community to deliver quality services, assistance, and opportunities to eligible customers with emphasis placed on education, employment, and developing self-sufficiency.