Care Manager


Date Posted:
Job Code:
1751 Park Ave
1751 Park Avenue
New York
United States of America



It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need accommodations of any kind for religions or disability reasons, including accommodations related to this job requirement, please contact Human Resources. 

The Care Manager works with clients and the client’s network of providers to help minimize barriers to care and help clients achieve improved health outcomes. Care Managers will have the opportunity to work as part of outcome driven integrated teams and participate in agency wide quality improvement activities aimed at improving the delivery of care to individuals living with chronic illness, behavioral health issues, and homelessness. 

Housing Works:

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 13 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit
| Housing Works
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU



  • Assess clients’ needs for case management services and develop an integrated care plan and goals.  

  • Maintain documentation and update care plans at specific time intervals.  

  • Work and communicate effectively with interdisciplinary team of providers, including Primary Care Provider, psychiatrist, therapist, substance abuse treatment programs and other providers. Attend Integrated Case Conferences as scheduled. 

  • Work with the client to identify barriers to goal attainment and help resolve those barriers. 


  • Conduct field work as needed. 

Salary: 45-000, 48,000 relative to experience 

Masters Degree and/or Bilingual - 50,000-52,000 

Minimum Requirements

  • Bachelor's Degree + 2 years of experience or a Master's Degree in related field (Substituted year of experience)

The following additional competencies are viewed as important to success in this position: 

  • Computer Literacy 

  • Interpersonal Skills 

  • Knowledge of HIV, mental illness, substance use, homelessness and other chronic conditions 

  • Extensive experience in positions that require field work

  • Experience with individuals with complicated or complex mental diagnoses 

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.