Patron Account Associate

Overview

Date Posted:
9/2/2022
Location:
Patron Services
City:
Maryville
State:
TN
Pay Rate:
Starting $13.61 per hour - Maximum $21.22 per hour
Employment Status:
Part-Time
Category:
Administrative and Support

JOB SUMMARY

Under the supervision of the Patron Services Manager, the Patron Account Associate provides face-to-face customer service with new patron registration; patron account maintenance; recording/collecting fines and fees; assisting with reserves; patron account issues, and liaising with library users to ensure equitable access to library materials. Additionally, this position provides cafe support.

 

ESSENTIAL JOB FUNCTIONS:    

  • Troubleshoots meeting room presentation equipment for public meetings;
  • Assists with materials circulation, materials shelving, and patron referral to other Library departments;
  • Collects and records daily library statistics as directed by Patron Services Manager;
  • Contributes to the planning and/or implementation of library initiatives in a manner which is supportive and encourages teamwork and collaboration;
  • Attends and actively participates in staff meetings and other required activities such as performance management;
  • Identifies issues with current processes and procedures and make recommendations to the Patron Services Manager;
  • Actively supporting the implementation of changes which improve the efficiency and effectiveness of library service provision;
  • Accepts, receives, and/or collects payments;
  • Answers questions, assist patrons looking for a library materials, and resolves library patron account ;
  • Sends items for repair;
  • Performs inventory of physical collections; and
  • Performs other assigned duties.

MINIMUM REQUIREMENTS TO PERFORM WORK: 

  • Associate’s Degree;
  • Six (6) months of experience;
  • Or equivalent training, education, and/or experience; and  
  • Valid driver’s license.

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Knowledge of library organization, resources, and systems;
  • Knowledge of departmental practices and systems; 
  • Skilled in the use small office equipment, including copy machines or multi-line telephone systems;
  • Skilled in using computers for data entry;
  • Skilled in using computers for word processing purposes;
  • Ability to maintain a professional demeanor and an orientation towards customer service;
  • Ability to work in a dynamic environment that requires adaptation to changing goals, priorities, and needs;
  • Ability to organize, and communicate effectively;
  • Ability to maintain constructive and cooperative working relationships with others; and
  • Ability to cooperate with fellow employees as a team member.

PHYSICAL DEMANDS:

  • Work requires lifting and carrying (up to 15 pounds); crouching, feeling, grasping, handling, hearing,  kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, standing, speaking, stooping, talking, visual acuity, and walking.

WORK ENVIRONMENT:    

  • Most work is performed in a well-lit, modern office setting with centrally controlled heating and air conditioning. 


As champions of Blount County, our work is guided by our core values. The foundation of these values are built upon collaboration, service and commitment, equity and inclusion, and trust. We strive to infuse our values into every action we take, both internally and with the communities we serve.