IT Technical Support Specialists

Overview

Property:
Millennium Technology Group
Date Posted:
9/23/2022
Job Code:
TECHNI02
Location:
Rosen Ops Building
Address:
4000 Destination Parkway
City:
Orlando
State:
FL
Country:
United States of America
Category:
Millennium Technology
Shift:
All
Employment Status:
Full-time

Description

 

The Technical Support Services Specialist (TSS) has a keen sense of knowledge about computer systems, network systems, and software applications. They educate and guide the Help Desk Specialists, answer complex systems and applications questions, and troubleshoot any related problems about technology-based products and services. When helping customers and end-users, the TSS will require patience, good listening and excellent communication skills. The TSS will work to resolve escalated technical issues from the Help Desk and should it be necessary, escalate further to the proper team for resolution. The TSS will train the Help Desk members of the Operations team in troubleshooting and resolving, complex technical issues.

Minimum Requirements

 

3 to 4 years of related IT skills are needed. CompTIA certifications like the A+, N+ and S+ are good to have but not required.  A Cisco CCT or CCENT is preferred. Other Cisco certifications like CCNA are applicable.  Microsoft certifications such as MCP or MCSE are applicable and encouraged.  College degrees in IT related fields are also encouraged.


Rosen Hotels & Resorts® is patterned on the vision and principles of founder, president, and CEO, Harris Rosen—a total commitment to unwavering honesty and integrity, the security and wellbeing of associates, high quality hospitality products, exceptional guest service, unmatched value, the continuing improvement of the industry, and ongoing enhancement of the community. We are proud to be an equal opportunity employer and a drug and nicotine-free workforce. In addition to our four leisure hotels and three convention hotels, our work locations include Millennium Technology Group, ProvInsure, Rosen Medical Center, Rosen Aquatic & Fitness Center, Rosen Parramore Preschool and Tangelo Park Preschool. Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates’ commitment to quality and service.