HepC Peer Navigator


Date Posted:
Job Code:
301 W 37th St 3 Floor
301 West 37th Street, 3rd Floor
New York
United States of America
Health Services



It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range: $17/hr - 19/hr commensurate with experience


The Hepatitis C Peer Navigator’s role is to assist individuals who have known Hepatitis C infection and those at high risk with navigation and care coordination services. Other activities are to conduct outreach and screen individuals at high-risk of infection to provide education, rapid testing services, and coordinating medical and psychiatric services as needed. The Navigator reinforces group and individual Hepatitis C prevention services coupled with education. The navigator also provides support to the process of treatment and social services referrals. The Navigator must be knowledgeable about community resources, including educational, social, and emotional support services, available to clients. Duties may also include recruiting clients, administering questionnaires, data gathering, maintaining patient databases, assisting with event organizing, performing data entry, program promotion, testing for HIV and hepatitis, and group facilitation.


  • The Hepatitis C Peer Navigator will conduct outreach activities including educational presentations, community hepatitis C rapid testing (including pre and posttest counseling), linkage agreements facilitation
  • Coordinates appointments in the clinic for those who test positive.
  • The navigator also performs rapid HIV and HCV testing for those screened at higher risk.
  • The navigator will build relationships and locate the resources that best fit the needs of the individuals while promoting recovery, independence, health, and wellbeing of service users.
  • Conducting an initial assessment with each participating consumer to assess their health and wellness status and experience with getting health care.
  • Conduct community health promotion, health education, and risk reduction counseling.
  • Maintain routine communication and assist with coordinating the Client’s navigation and goals with appropriate agency staff routine communication with all members of the care team.
  • Outreach clients on a regular basis to keep them engaged and to assess progress as well as tracking the progress of clients including conducting follow-ups.
  • Navigate the medical system including such things as helping the clients make medical appointments, escort clients to appointments, helping the client communicate with medical personnel and/or talking to clients about ways to communicate with medical personnel, helping with any follow-up necessary.
  • Complete and submit documentation of services provided in a timely and efficient manner (e.g., within two business days past the provision of service).
  • Participated in agency’s Hepatitis C events and/or initiatives as needed. 
  • Attend required meetings as deemed appropriate and related to the scope of service.
  • Adhere to workplace policies and procedures, including confidentiality, documentation, channels of communication, workplace culture, dress code, and conflict resolution.
  • Assures every person is delivered the outmost proficient customer services.
  • Participate in case conferences and provide feedback.
  • Participate in quality assurance and quality improvement planning project and activities as directed
  • Participates in monthly staff and peer workers development meetings and interventions
  • Conduct data entry and reconciliation for the program as needed.

Minimum Requirements

  • High school diploma or General Equivalency Diploma minimum requirement
  • New York City Department of Health Peer Certificate Training or the ability to obtain certificate through attendance at an AIDS Institute Authorized training center.
  • Preferable training in the following areas: HIV 101, Viral Hepatitis 101, Hepatitis C Point-Of-Care Testing Technology, Pre and Post Test Counseling, LGBT Sensitivity, Syringe Exchange and Harm Reduction Training, HIV Confidentiality and Risk-Reduction Counseling, Opioid Overdose Prevention, Delivering HIV Positive Test Results, Fundamentals of HIV Prevention Counseling, Hep C Patient Navigation, Hep C Peer Start-Up, Hep C Basics For Peer Workers o Hep C Medical Care and Treatment Update for Peer Workers, Trauma Informed Care, Mental Health First Aid 
  • Culturally aware and sensitive to PWUD (People Who Use Drugs), PLWHA (People Living with HIV/AIDS), LGBTQAI, YIDU (Young Intravenous Drug Users), SMI (Severe Mental Illness), and MSM (Wen who have Sex with Men) 
  • Preferable training in the following areas: Motivational Interviewing, Syringe Exchange and Harm Reduction
  • Ability to make data entries into program databases such as AIRS, e-Share, EiCare, and Redcap
  • Good group facilitation skills and overdose prevention training experience
  • Skilled with health insurance navigation and documentation.
  • Good verbal, written, communication and interpersonal skills.
  • Use of computer software --Microsoft Office Suite including Word and Outlook calendaring, and Excel.
  • Bilingual in Spanish/English helpful
  • Frequently remaining in a stationary position, often standing, or sitting for prolonged periods
  • Occasionally moving around to additional worksites
  • Occasionally lifting and moving objects up to 25 pounds in ordinary office related tasks.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.