Unit Supervisor


Date Posted:
Job Code:
1751 Park Ave
1751 Park Avenue
New York
United States of America
Health Services



It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range: $60,000 - $63,000 annually commensurate with experience


The Health Home Care Management program at Housing Works provides support to clients living with HIV, substance use or mental health issues, unstable housing, or chronic illness with the goal of helping to overcome barriers to accessing and engaging in health care and other supportive services. The Case Management Supervisor guides the efforts of Care Managers and Care Navigators to engage, assess, and develop and implement a plan of care that prioritizes the clients’ goals and service needs. Case Management Supervisors use a variety of methods, including individual and group clinical supervision, coaching, training, and data driven supervision to assist Care Managers and Care Navigators improve their skills and effectively meet client’s needs. As key members of the program management team, Care Management Supervisors should demonstrate passion and enthusiasm for supervision, and embrace concepts of teamwork, collaboration, and quality improvement. Care Management Supervisors are provided weekly supervision, internal and external training opportunities, and the ability to work as part of an interdisciplinary team of health care professionals.


  • Provide clinical and administrative supervision to care managers to assist with the development of effective interventions and treatment plans.
  • Routinely update staff on updated program and agency policies and procedures.
  • Participate in ongoing internal and external training
  • Monitor delivery of services for compliance with programs standards
  • Provide crisis intervention to clients in psychological distress
  • Actively participate in staff meetings to discuss programmatic or agency priorities.
  • Engage staff in meetings and small groups to elicit input, feedback and suggestions
  • Review client intakes to ensure appropriateness for services.
  • Review and approve client documentation as assigned
  • Consistently exhibit Housing Works core values of All In, Stronger Together, High Performance and Membership.
  • Participate in quality assurance and quality improvement activities
  • Occasional field work may be required as needed to achieve client outcomes and health home requirements\
  • Engage in advocacy to end the dual crises of homelessness and AIDS.
  • Performs other duties as requested

Minimum Requirements

  • Masters Degree in Social Work (MSW), Psychology, Human Services or related field
  • One year post graduate experience working with issues of mental illness, substance use, homelessness or HIV/AIDS
  • Previous supervisory experience is preferred
  • Demonstrated leadership and team building ability
  • Excellent communication skills
  • Computer literacy, including Microsoft Office, and ability to interpret and use program data to drive decision making
  • Ability to work in a team management system

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.