Audience Services Rep

Overview

Date Posted:
1/13/2023
Job Code:
AudSvcRep
Location:
Audience Services
Address:
2630 Cahuenga Blvd East
City:
Los Angeles
State:
CA
Country:
United States of America
Salary Range:
$15.00 - $99.99

Summary of the Position:

Provide direct telephone, letter, and electronic customer service for the public on a daily basis, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.

 

Essential Functions:

  • Assist with customer relations and resolve complex or difficult customer inquiries by phone, letter, live chat and e-mail
  • Enter customer feedback into patron database
  • Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
  • Provide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and events
  • Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
  • Assist with database maintenance, add accounts in ticketing system, and correct patron information
  • Take reservations for free admission events
  • Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
  • Compose and distribute periodic customer comment reports
  • Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
  • Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns
  • Guide patrons through their online interactions with all pertinent web portals
  • Assist Patron Services Manager as needed
  • Other duties as assigned

 

Requirements

  • 2-3 years experience in the customer service field
  • Previous ticketing experience preferable
  • Flexible schedule required for day, evening and weekend shifts. Ability to work nights and weekend shifts
  • Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base
  • Computer proficient including Microsoft Office.
  • Ability to think quickly and creatively problem solve
  • Excellent verbal and written communication skills
  • Ability to type 40 wpm
  • Superior interpersonal manner
  • Excellent organizational skills
  • Knowledge and passion for the arts
  • Secondary Language Skills 

The only way to apply for an LA Phil position online is through this portal. If you receive a link or request to apply outside of this portal, please disregard it and contact dept_hr@laphil.org. The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.