Outreach Specialist


Date Posted:
Job Code:
301 W 37th St 4 Floor
301 West 37th Street, 4th Fl
New York
United States of America
Health Services



It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Compensation Range: $17/hr - $18/hr commensurate with experience

The Outreach Specialist works collaboratively with medical front desk staff for the purpose of making the critical linkages to health care services for community members and health center clients. The Outreach Specialist serves to ensure consistent client engagement in care by conducting frequent outreach. Duties include


  • Wide range of outreach and escort activities with a variety of clients with varied special needs.
  • Outreach to reengage clients for care, case management and supportive services. 
  • Outreach to clients who have no showed and reminder calls to clients before their appointments.
  • Register and schedule patient appointments in ECW as needed.
  • Participate in weekly staff meetings and monthly continuing education sessions.
  • Participate in Housing Works advocacy events (minimum 4 per year July-June) Present the health and supportive services of Housing Works Community Healthcare at outreach events such as health fairs, etc.
  • Facilitate post-hospitalization outreach to clients and schedule for continuity appointments with their respective provider(s).
  • Complete scanning of medical records into EMR.
  • Respond to patient phone calls and facilitate appointment scheduling as needed.
  • Perform other related duties as required

Minimum Requirements

  • Strong writing, reading, listening, and speaking communications skills.
  • Able to set and observe appropriate boundaries with clients.
  • Possess well-developed decision-making skills and attention to detail with a high level of accuracy.
  • Ability to excel in a diverse, collaborative team environment. Interest in and ability to work with people of all socio-economic statuses.
  • Possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
  • Able to multi-task and remain calm in demanding and unpredictable situations.
  • Able to maintain a professional, customer service-oriented attitude always
  • Ability to work and communicate with staff, clients and their families, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
  • Display a high level of initiative, effort and commitment towards completing assignments efficiently.
  • Possess excellent time management skills and the ability to work with minimum supervision.
  • Ability to work occasional evenings and weekends with advance notice.
  • Ability to travel as required to perform duties.
  • Ability to speak and write Spanish fluently preferred.
  • Must be willing to participate in Advocacy events
  • High School diploma or higher
  • One to two years of previous experience in a medical setting or related field preferred.
  • Working knowledge of community resources and/or homelessness, HIV/AIDS, mental illness, and/or substance abuse.
  • Experienced with Microsoft Office (Word, Excel), Outlook, and the Internet.
  • While performing duties of this job, the employee may be regularly required to travel to patient settings including the home and to work in the health center environment.
  • Employee is also required to accept incoming calls and must be able to hear and speak.
  • This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor.
  • This organization reserves the right to revise or change job duties and responsibilities as the need arises.
  • This job description does not constitute a written or implied contract of employment.

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.