Position: Theater Attendant (Usher) 

Department: Hollywood Bowl Operations  

FLSA Grade: Non-Exempt 

Position Summary:   

The Theater Attendant, reporting to the House Supervisor, welcomes, seats and assists patrons at the Hollywood Bowl and Ford Theatre. 

Position Elements: 

• Seat patrons 

• Answer questions 

• Check tickets 

• Control area 

• Take tickets 

• Monitor speed ramps, escalators & elevators 

• Clear aisles before show 

• Collect cushions 

• Assist with buses 

• General duties as assigned 

• Operate 2-way radios 

• Keep accurate time records and abide by the meal and rest period policy 

• Assist other departments when necessary and as directed by a supervisor, including helping recover cushions at the end of shows, helping with trash, and assisting on the bus island 

• Respond to a wide range of customer service issues with sensitivity and care 

Relationships: 

Reports To: House Supervisor 

Interacts With: The public 

Co-workers 

Supervisors 

Managers 

Position Requirements:  

• Existing knowledge of or the ability to quickly learn the following: 

• Layout of theater and grounds 

• Event times and program information 

• Ticket information 

• Proper use of 2-way radios 

• Ability to: 

• Work outside 

• Bend, stand and walk (including hilly terrain and stairs) for up to duration of entire work shift 

• Lift and carry up to 20 pounds 

• Sit for up to a couple of hours at a time during work shift 

COVID Workplace Safety Requirements 

This position will require you to interact with employees, patrons, vendors and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the LA Phil. You agree to comply at all times with the LA Phil’s COVID-19 Prevention Plan, including testing and vaccination requirements. 

Reviewed 01/23 

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.  

EQUAL EMPLOYMENT OPPORTUNITY POLICY 

The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.