Department:               Hollywood Bowl Operations

FLSA Grade:              Non-Exempt

Position Summary: 

The Bus Dispatcher, reporting to the Transit Manager, manages all Park & Ride/Shuttle related operational needs and services for each Park & Ride lot and/or Shuttle lot.

Position Elements:

• Manage assigned location. Duties include but are not limited to coordinating with security staff, and placing cones and barricades to reserve spaces for both patron vehicles and buses
• Act as the Bowl liaison to bus operators at your Park & Ride/Shuttle location
• Maintain ridership information for each departure and relay to supervisor in timely fashion
• Interface with bus riders, making sure that all have been properly briefed about pertinent information regarding return trip, etc.
• Remain at assigned Park & Ride lot for return trips from the Bowl
• Help at the end of the show to load patrons for return trip when assigned to a Shuttle lot
• Employees are expected to respond to a wide range of customer service issues with sensitivity and care
• Keep accurate time records and abide by the meal and rest break policy
• Assist other departments when necessary and as directed by a supervisor
• Respond to a wide range of customer service issues with sensitivity and care
• Wear a reflective vest when applicable

Relationships:

Reports To:                 Transit Manager

Interacts With:             LA Phil departments and Managers

                                    Bus operators

                                    Lot security staff

                                    Public

Position Requirements:

• Must be 18 years or older

• Existing knowledge of or the ability to quickly learn the following:

• The greater Los Angeles area
• Park & Ride and Shuttle bus routes and departure/return information
• Layout of venue and grounds
• System for ticket purchase

• Ability to:

• Work outside
• Bend, stand and walk/run for up to duration of entire work shift
• Lift and carry up to 25 pounds

COVID Workplace Safety Requirements

This position will require you to interact with employees, patrons, vendors and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the LA Phil.  You agree to comply at all times with the LA Phil’s COVID-19 Prevention Plan, including testing and vaccination requirements.

Updated 01/2023

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

Equal Employment Opportunity Policy

The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law.  Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.