SYSTEMS SPECIALIST

Overview

Date Posted:
8/1/2019
Job Code:
IT1900
City:
Seattle
State:
WA
Country:
United States of America
Category:
Information Technology

Description

 

Trident Seafoods was founded over 40 years ago and we are proud to be the largest vertically integrated seafood company in North America. We are a family-owned company with over 9,000 employees worldwide. Trident Seafoods is based out of Seattle with processing plants across the United States, Europe, Japan, and China. The real heartbeat of Trident Seafoods, however, is its access to the natural resources in the remote coastal communities of Alaska. We have a unique heritage, hardworking employees, and a company culture founded on the “can do” spirit. Trident believes that our employees are the most foremost reason for our success, allowing us to be the leader in the seafood industry.

 

SUMMARY:

Provides technical support for the hardware and software in use on the production floor.  Technical support includes, but is not limited to, installation and configuration of software and hardware, troubleshooting of problems with computers and network connectivity and providing problem resolution. Support will be provided remotely, as well as, at production locations. Performs routine analysis to include evaluation of hardware and software based on business processes and end user criteria. Directly interacts with assigned managers and staff to resolve hardware and software-based issues, as well as providing automation services as needed in support of strategic and operational objectives.  Develops and maintains system specifications and technical documentation.  Monitors the team support ticketing queue and manages individual queue. Acts as liaison between Information Technology vendors and Trident Seafoods as needed. 

In this position, the successful candidate will travel to remote Alaska sites. Anticipated travel is 30-40%. 

ESSENTIAL FUNCTIONS

  1. Maintains factory support software, including production inventory, labeling, factory and energy management, etc.
  2. Maintains and supports factory equipment, including touch screens, scanners, printers, access points, cabling, etc.
  3. Identifies project requirements by interviewing stakeholders, analyzing operations, determining project scope, and documenting results.
  4. Maintains systems by researching and resolving problems, maintaining system integrity and administering security.
  5. Installs basic IT hardware such as cables, control boxes and camera systems in factory environment with lifts, etc. 

Application Support and Reporting:

  • Coordinates with user liaisons to assess departmental needs and objectives.
  • Reviews changes and upcoming developments in software applications.
  • Creates documentation for supported systems and enhancements.
  • Designs, tests and modifies applications, modules and/or approaches and required enhancements.
  • Performs basic analysis and troubleshooting for various applications.
  • Performs maintenance/upgrades as assigned per supported application.
  • Provides business line stakeholders with information and data needed for planning, analysis, decision making, and the execution of the programs. This position works closely with business line stakeholders to understand key business objectives and data requirements.

Minimum Requirements

 

EDUCATION:
Associate's Degree in IT Systems or Computer Science 

EXPERIENCE: 
Two to three years' experience in an IT support function.

 

Trident is an equal opportunity, drug free employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, protected veteran status, age and genetic information.


With our recent growth there’s never been a better time to join the Trident team than right now. Go ahead and take the first step by completing our online employment application!