CUSTOMER SERVICE REPRESENTATIVE

Overview

Date Posted:
9/30/2019
Job Code:
SM2950
City:
Seattle
State:
WA
Country:
United States of America
Category:
Sales

Description

 

SUMMARY 

This position supports Domestic Sales Team with various administrative tasks.  Requires excellent attendance and reliable and work with a high degree of accuracy. The following tasks are essential for this position:

KEY RESPONSIBILITIES 

  • Communicates with Brokers, Customers, Sales Regionals, Support Staff, Logistics, etc.
  • Answers e-mails and handle incoming phone calls.
  • Processes daily orders that are faxed or sent via EDI as well as processing daily sample orders that are sent via email.
  • Discusses products offered and ensure customer satisfaction.
  • Completes supporting paperwork and data entry as required.
  • Accurately invoices the goods transferred to the customer.
  • Detail oriented and works with high degree of accuracy.
  • Ability to multi task. Answering phone calls, emailing, processing samples, and looking at inventory availability.
  • Ability to work with spread sheets. Willing to follow up with brokers and RSM what was the outcome with the sample to the customer.
  • Works closely with the R&D labs for new products presentations.

 

Minimum Requirements

 

EDUCATION 

High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience.

EXPERIENCE 

Prior experience in a business office environment or Administrative experience is preferred.  Must show ability to be detail oriented and work with high degree of accuracy, as well as proven strong problem solving skills.  Employee must possess strong written and verbal communication skills.  Strong candidates will have skills in multi-tasking and ability to prioritize.

Trident is an equal opportunity, drug free employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, protected veteran status, age and genetic information.


With our recent growth there’s never been a better time to join the Trident team than right now. Go ahead and take the first step by completing our online employment application!