SUPPORT SERVICES ASST-LFS

 LFS, Inc. is a wholly-owned subsidiary of Trident Seafoods.  LFS has locations in Bellingham, Seattle and Poulsbo, WA and Anchorage, Cordova, Dutch Harbor, Homer, Kenai, Sitka, Naknek and Dillingham, AK.

Job Summary: Receives, investigates and responds to web customer inquiries regarding shipments, products and complaints by performing the following duties:

Essential Functions:

• Update inventory, product cost and product catalog information for e-Commerce catalogs
• Answer customer questions and take phone orders
• Process orders and ship product
• Responds to customer inquiries via phone and email.
• Receives checks and responds to customer feedback.
• Informs customer of shipping dates, anticipated delays, returns and any additional information needed by customer.
• Approves, processes, changes or cancels orders as necessary.
• Knowledge of boating parts and accessories is helpful

Additional Responsibilities: 

Performs other similar or related duties as requested or assigned.

Organizational Core Competencies:

Customer Focus:

Builds customer confidence by ensuring expectations and commitments are met.  Establishes and maintains effective and positive relationship with internal and external customers.  Acts with customers in mind, and values the importance of providing high-quality customer service.

Integrity & Trust:

Sets an example by consistently modeling high standards of honesty and integrity.  Is widely trusted and is seen as a direct, truthful individual who presents information in an appropriate and helpful manner.  Maintains a reputation for honesty, confidentiality, reliability and fairness.  Is willing to admit mistakes, and doesn’t misrepresent him/her self for personal gain.

Getting Results ("Can Do" Spirit):

Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

Creativity & Innovation: 

Injects originality into daily work and generates many new and unique ideas.  Thinks "outside the box" and is seen as original and value-added in brainstorming ideas.  Creates competitive and breakthrough solutions.

Collaboration:                  

Collaborates positively to achieve team and company objectives.  Works effectively within a diverse environment.  Builds strong relationships with fellow employees, helping to support a contribution to overall company success. 

Minimum Qualifications:

Experience:

One year experience required in customer service, warehousing, administrative or sales environment.

Education:

High School degree or equivalent.

Certificates, Licenses, Registration:

“N/A”

Special Training/Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to calculate figures and amounts such as discounts. To perform this job successfully, an individual should have knowledge of email, spreadsheet software, word processing software, order processing systems, presentation software, and inventory management is a plus. Nice to have skills: Microsoft Office, Microsoft Excel, Ability to use Windows 7 or 10, customer service, phone skills. Preferred skills: Boat Repair and Maintenance knowledge.

Work Environment:

This job takes place in an office environment. The noise level is moderate.

Physical Demands:

While performing the duties of this job the employee is regularly required to stand or sit.  

Mental Activities:

While performing the duties of this job, the employee is regularly required to use customer service skills. The employee is frequently required to use interpersonal and teamwork skills. The employee is occasionally required to use creativity, independent judgment, discretions, problem analysis, and supervision and decision making skills.

LFS Inc. is an Equal Opportunity Employer: Affirmative Action – Minority, Female, Disability, and Veteran.

Background check and drug screen required upon job offer.