CONTENT AND CUSTOMER SERVICE INTERNET LFS

LFS, Inc. is a wholly-owned subsidiary of Trident Seafoods. 

INTERESTED IN WORKING FROM HOME?

Job Summary: Provide customer service specifically regarding returns and order issues. Assist in processing orders. Add items to sell on amazon and other marketplaces, update pricing, inventory, and content as needed.

Essential Functions:

• Respond to messages throughout the day
• Answer customer phone calls
• Update inventory feeds
• Update pricing marketplaces
• Add new products to marketplaces
• Open claims and follow up on shipping issues with UPS, USPS, and FedEx as needed
• Process warranty requests
• Process returns daily
• Act as backup when other team members are out
• Must have attention to detail
• Must be comfortable with Microsoft Office and able to work proficiently in Excel
• Proficiency with the internet, e-commerce, and with a PC
• Must be able to read and write English
• Must have high speed internet connection at your home
•  

Additional Responsibilities: 

Performs other similar or related duties as requested or assigned.

Organizational Core Competencies:

Customer Focus: 

Builds customer confidence by ensuring expectations and commitments are met.  Establishes and maintains effective and positive relationship with internal and external customers.  Acts with customers in mind, and values the importance of providing high-quality customer service.

Integrity & Trust:

Sets an example by consistently modeling high standards of honesty and integrity.  Is widely trusted and is seen as a direct, truthful individual who presents information in an appropriate and helpful manner.  Maintains a reputation for honesty, confidentiality, reliability and fairness.  Is willing to admit mistakes, and doesn’t misrepresent him/her self for personal gain.

Getting Results ("Can Do" Spirit): 

Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

Creativity & Innovation:  

Injects originality into daily work and generates many new and unique ideas.  Thinks "outside the box" and is seen as original and value-added in brainstorming ideas.  Creates competitive and breakthrough solutions.

Collaboration:                  

Collaborates positively to achieve team and company objectives.  Works effectively within a diverse environment.  Builds strong relationships with fellow employees, helping to support a contribution to overall company success.

Minimum Qualifications:

Experience:

One year experience required in customer service, warehousing, administrative, e-commerce, or sales environment.

Education:

High School degree or equivalent.

Certificates, Licenses, Registration:

“N/A”

Special Training/Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to calculate figures and amounts such as discounts. To perform this job successfully, an individual should have knowledge of email, spreadsheet software, word processing software, order processing systems and presentation software. Knowledge of inventory management is a plus.

Work Environment:

This is a remote position; you would be working from your home.

Physical Demands:

While performing the duties of this job the employee is regularly required to hear and to speak.

Mental Activities:

While performing the duties of this job, the employee is regularly required to use customer service skills. The employee is frequently required to use interpersonal and teamwork skills. The employee is occasionally required to use creativity, independent judgment, discretions, problem analysis, and supervision and decision making skills.

LFS Inc. is an Equal Opportunity Employer: Affirmative Action – Minority, Female, Disability, and Veteran.

Background check and drug screen required upon job offer.