SALES SPECIALIST-INTERNET DIV L48 LFS

Job Description

 

Job Summary: Sells products to individuals and businesses via phone, email, cases, and web site by performing the following duties:

Essential Functions

  1. Answer call center phone calls M-F 7-4 pm (PST). Provide customer support for new and existing sales orders. Apply marine repair knowledge to help customers select the correct boat parts such as I/O and O/B engine parts, steering systems, outdrives, propellers and other parts for their specific applications. Utilize electronic catalogs, Huggins and Mercury Parts finder for cross-referencing parts and products.
  2. Answer customer cases and emails throughout the day. Provide answers to customers regarding product or ordering information.
  3. Respond to tasks from various team members regarding customer order issues and catalog issues.
  4. Prepare complete quotes for customers.
  5. Attend product training sessions with manufacturer reps and others.

Additional Responsibilities

  1. Prepare Quotes and Sales Orders for customers with complex boat applications (electronic controls, electrical distribution systems, custom heat exchangers, hydraulic pumps/winches etc.)
  2. Coach and mentor other sales agents regarding more complex boat applications.
  3. Provide suggestions for new products and inventory levels to purchasing.
  4. Investigate and assist expediting team with resolving customer delivery problems or return issues.
  5. Review sales reports and optimize telephone support sales.
  6. In between customer support times, write product content for the web site or articles for blog.
  7. Add products to the web site.

Requirements

 

Organizational Core Competencies:

Customer Focus:  Builds customer confidence by ensuring expectations and commitments are met.    Establishes and maintains effective and positive relationship with internal and external customers.   Acts with customers in mind and values the importance of providing high-quality customer service.

Integrity & Trust: Sets an example by consistently modeling high standards of honesty and integrity.  Is widely trusted and is seen as a direct, truthful individual who presents information in an appropriate and helpful manner.  Maintains a reputation for honesty, confidentiality, reliability and fairness.  Is willing to admit mistakes and doesn’t misrepresent him/herself for personal gain.

 

Getting Results ("Can Do" Spirit): 

Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

Creativity & Innovation:  

Injects originality into daily work and generates many new and unique ideas.  Thinks "outside the box" and is seen as original and value-added in brainstorming ideas.  Creates competitive and breakthrough solutions.

 

Collaboration:  Collaborates positively to achieve team and company objectives.  Works effectively within a diverse environment and builds strong relationships that helps and supports fellow employees in contributing to the overall success of the company.

Minimum Qualifications:

Education:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

NA

Experience:

Special Training/Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  To perform this job successfully, an individual should have knowledge of email, spreadsheet software, and word processing software.

Work Environment:

This is a remote position; you would be working from your home.

Physical Demands:

While performing the duties of this job the employee is regularly required to hear and to speak.

 

Mental Activities: While performing the duties of this job, the employee is regularly required to read, speak, write and understand English, and must regularly use customer service skills.  The employee will frequently use interpersonal and teamwork skills.  The employee must occasionally use decision making skills, creativity, discretion, training and supervision skills; perform problem analysis, and exercise independent judgment.

LFS Inc. is an Equal Opportunity Employer: Affirmative Action-Minority, Female, Disability, and Veteran.

Background check and drug screen required upon job offer.