RECEPTIONIST

Overview

Date Posted:
6/8/2021
Job Code:
AD0700
City:
Seattle
State:
WA
Country:
United States of America
Category:
Administrative and Support



Trident Seafoods was founded over 40 years ago and we are proud to have grown to be the largest vertically integrated seafood company in North America. We are a family-owned company with over 9,000 employees worldwide. Trident Seafoods is based out of Seattle, but has processing plants across the United States, Europe, Japan, and China. The real heartbeat of Trident Seafoods, however, is its access to the natural resources in the remote coastal communities of Alaska. We have a unique heritage, talented employees and a company culture founded on the “can do” spirit. Trident believes that our employees are the most foremost reason for our success, allowing us to be the leader in the Seafood industry.


Description

 

Summary

The Receptionist will be the first point of contact to greet visitors and deliver excellent customer service assistance.   This individual will operate our multi-line telephone system by answering incoming calls and directing callers and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. 

Key Functions:

  • Retrieves messages from voice mail and forwards to appropriate personnel.
  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
  • Distributes and responds to email requests.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Monitors visitor access and issues passes when required.
  • Alerts Safety Designee to security issues.
  • Processes daily outgoing USPS mail using critical thinking for efficiency and cost.  Maintains knowledge of operation of mail equipment:  electronic scale and postage machine. Completes necessary documentation for USPS services (Priority Mail, Express Mail, Certified Mail and other USPS services.  Utilizes USPS website and resources to keep current on rates and service changes.
  • Ensures that adequate postage funds are loaded to mail machine.   Maintains adequate stock of related supplies, processing supply orders as needed.
  • Receives, sorts, and routes mail.
  • Prepares  courier packages, using FedEx, DHL and other necessary websites and audits related invoices for payment. Receives, logs and routes incoming courier shipments.
  • Creates and prints memos, correspondence, reports, and other documents when necessary.
  • Provides back up for review and composition of Trident News interoffice messages and Intranet postings to internal website.
  • Performs other clerical duties as needed such as data-entry, event planning, and collating.
  • Advises callers regarding use of website (HR).
  • Performs various administrative projects in support of the department or business unit assigned.

Additional Responsibilities:

  • Acquires knowledge of Trident’s Environmental and Safety Policies by completing required training programs and performing designated work activities in accordance with training and procedures/work instructions 
  • Notifies designated personnel of any environmental or safety incidents or risks not previously documented, in accordance with Environmental Awareness and/or safety trainings
  • Performs other similar or related duties as requested or assigned.

Minimum Requirements

 

Education:

  • High school diploma or general education degree (GED);or two to three years related experience and/or training; or equivalent combination of education and experience.

Experience:

  • Prior experience in a business office environment or Administrative experience is preferred.
  • Employee must possess strong written and verbal communication and excellent customer service skills.

 


Trident Seafoods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, protected veteran status, age and genetic information.

Trident Seafoods has adopted a zero-tolerance and drug-free workplace policy. Pre-employment drug examinations are required for all employees.

Any employment offer from Trident Seafoods is contingent upon the candidate maintaining valid immigration status and work authorization throughout employment, without any need for immigration sponsorship by the company.