CUSTOMER SERVICE SUPPLY CHAIN SPECIALIST

Overview

Date Posted:
10/8/2021
Job Code:
SM2825
City:
Seattle
State:
WA
Country:
United States of America
Category:
Administrative and Support



Trident Seafoods was founded over 40 years ago and we are proud to have grown to be the largest vertically integrated seafood company in North America. We are a family-owned company with over 9,000 employees worldwide. Trident Seafoods is based out of Seattle, but has processing plants across the United States, Europe, Japan, and China. The real heartbeat of Trident Seafoods, however, is its access to the natural resources in the remote coastal communities of Alaska. We have a unique heritage, talented employees and a company culture founded on the “can do” spirit. Trident believes that our employees are the most foremost reason for our success, allowing us to be the leader in the Seafood industry.


Description

 

 

The Customer Service Specialist (CSS) will promote world-class customer service by owning accurate order execution and management through the supply chain and solution-oriented communication with both internal and external business partners.

The CSS is responsible for managing customer orders daily, as they are the key link in communication with Trident’s customers for order/inventory questions. This individual will work closely with Trident’s shipping department to ensure that every order is processed and delivered on time.

Key Responsibilities:

  • Executes end-to-end customer order management of Trident Seafoods products for assigned customers from receipt through delivery to customer warehouses ensuring the highest level of customer service
  • Maintains order accuracy and timely release of orders to assigned warehouses, ensuring right products on order, accurate pricing, correct method of shipment and shipping platform, to ensure on-time delivery to the customer
  • Identifies, resolves, and communicates order-level issues including, but not limited to, product fulfilment, on-time delivery, customer pick-ups, allocations, and quality holds using available system tools and established processes
  • Leverages all technology and tools available to support accurate, timely order management, assess risk, and provide proactive management of customer account to reduce potential issues in advance
  • Provides excellent communication in working directly with customers, brokers, sales coordinators, and sales managers
  • Provides information, support, and assistance to Customer Service Management and Sales Coordinators as requested. Provide back-up assistance to co-workers.
  • Due to the ever-changing environment of Trident Seafoods and its customers, responsibilities may change due to business needs and are not limited to this job.

Additional Responsibilities: 

  • Acquires knowledge of Trident’s Environmental and Safety Policies by completing required training programs and performing designated work activities in accordance with training and procedures/work instructions 
  • Notifies designated personnel of any environmental or safety incidents or risks not previously documented, in accordance with Environmental Awareness and/or safety trainings

Minimum Requirements

 

 

Experience:

  • 2 + years of experience in Order Management, Inventory Replenishment, Supply Chain, or Customer Service required

Education:

  • Bachelor of Arts or Sciences degree preferred

Qualifications:

  • Strong written and verbal communication skills, with the ability to adapt style to needs of the audience
  • Problem-solving, issue resolution, influencing and prioritization skills
  • Critical thinking skills with an analytical and continuous improvement mindset
  • Ability to develop and improve customer relations
  • Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
  • ERP knowledge a plus
  • Proficiency in MS Office programs (Excel, Word, Outlook)

Trident Seafoods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, protected veteran status, age and genetic information.

Trident Seafoods has adopted a zero-tolerance and drug-free workplace policy. Pre-employment drug examinations are required for all employees.

Any employment offer from Trident Seafoods is contingent upon the candidate maintaining valid immigration status and work authorization throughout employment, without any need for immigration sponsorship by the company.